Capabilities

Support

Responsive Outsourced Application Support and Help Desk with Tailored SLAs

Our Approach

Are looking for a more proactive and helpful software application support provider?

We believe that being proactive and maintaining an auditable knowledge base is the key to offering a responsive Application Support service and our help desk staff are always quick to respond to our clients' requests.

We also understand the difficulties and frustrations that can sometimes be felt when dealing with third party software suppliers. With our fair, competitive and flexible support packages and Service Level Agreements (SLAs), TCS can take those pressures away from you.

Responsive

No more long delays!

Our level of service is impeccable. Get fast, proactive and "change controlled" support from our expert qualified staff.

Accountable

Set your SLA.

Depending upon your needs, we can tailor a Service Level Agreement to suit the demands of your business with varying response times.

1st/2nd/3rd Line

Covering all bases.

TCS provides support at all levels.

We are experienced with helping users directly and performing administrative tasks to support your applications.

We also have the depth of knowledge to investigate and deal with any issue that occurs "under the hood".

Proactive Experts

Getting you results. Fast.

Need help getting the most from your existing software or want expert guidance?

Our support staff do not simply handle phone calls. They are expert, qualified IT professionals with Microsoft Certification.

Levels of Support

Our support is provided at three main levels covering 1st line online and telephone-based help desk support, 2nd line administrative support and 3rd line technical support and development.

We are also able to support both current releases of serviceable software and legacy software that is no longer supported by the original vendor.

1st Line Help Desk Support
Expert qualified and Microsoft Certified staff. 365/24/7 Online Access to Help System, Knowledge Base and Issue Reporting. Provide help and guidance to complete tasks compliant with your business processes. Auditable knowledge base and usage reporting. On Demand Data Investigation, Extraction and Report Compilation. [more...]
2nd Line Administrative Support
	Manage any/all of your Information Systems: Windows Active Directory. SQL Server and Analysis Services. SharePoint Server. BizTalk Environment. Microsoft CRM Server. Crystal Enterprise. 3rd Party Systems. Your own in-house developed systems. Data correction and synchronisation. Scheduled Activities warehouse building, data and report maintenance. Performance monitoring and reporting. [more...]
3rd Line Technical Support and Development
Fault investigation and problem resolution to your agreed SLA. Expediting solutions from 3rd party software suppliers and vendors. Free investigation and estimates for development work. Inclusive development for tasks requiring less than 1 day to complete. Consultancy for business software, process and data enhancements, migration and upgrades. [more...] Legacy software and systems also supported. [more...]

We don't deal with hardware support, but we can offer you a great deal on software support. For more information about our software application support services, please turn to our software application support help desk page; or if you would like us to recommend an IT support partner, please contact us.

How to Buy

You can purchase support for a server or desktop software application or software system in blocks of pre-purchased time; the minimum purchase is 5 days at our standard fee rates. Our fees start from just £40 per hour for expert qualified support; the more you buy, the cheaper the support rate. Also, any unused time remaining from the blocks you purchase is rolled on each month and never expires, so you won't need to purchase more until that block of time is used.

For more details and to discuss the level of support you require, please contact us.

Your Call

TCS are able to offer support services over many different scenarios, click here to view several case studies describing the benefits of our support contracts.

If you have a software system that needs effective and economical support to suit your budget, please contact us for a free, no obligation, competitive quote or to discuss your requirements in more detail.