1st Line Support, Help Desk and Issue Tracking

Do you need a responsive and proactive help desk to track software issues?

As well as our telephone support, we employ a comprehensive, yet quick and simple, online help desk system for tracking issues with Software Applications, which is accessible 365/24/7 via our support website. All issues entered here are responded to by our expert, qualified staff and updated whenever there is any action or progress.

The support website also provides you with a number of reports listing the issues you raise with us. These reports can be used to keep management up to date with the effectiveness of your Software Applications and the level of service provided by us.

365/24/7

"Always on" support.

Our online support website is available all year round, so getting help for your supported systems is only a click away.

We also offer telephone support during UK weekday office hours and at weekends.

Need 24 hours telephone support? Contact us for details.

Ad Hoc Reporting

Just give me the info!

Not all self-service reporting solutions can give you the results you need due to the underlying complexities in the data.

With our expert Data Analysts, we can give you the ad hoc reports you need in no time at all.

Proactive Experts

Getting you results. Fast.

Need help getting the most from your existing software or want expert guidance?

Our support staff do not simply handle phone calls. They are expert, qualified IT professionals with Microsoft Certification.

Data Correction

Maintaining Integrity.

Inevitably, mistakes happen. Where user initiated correction is not possible, TCS can help correct data entry mistakes from the back end whilst our use of sophisticated database management software ensures that the integrity of your data is maintained.

Benefits of our Help Desk Support

With our support plans, we also ensure that you receive an account manager that is responsible for ensuring that your issues are resolved quickly and accurately.

We also ensure that they are not the only one familiar with your systems. At TCS all our staff are allocated one day a week for training, whether in new technologies or for keeping up to date with evolving clients' systems, so you can be assured that there will be at least two other people that know your system in detail.

Any unused minutes remaining from the blocks of support time that you purchase from us are also rolled over each month, so you'll never loose any of your support budget.

Every single minute is accounted for and you are given access to online analytics that allow you to assess the usages and effectiveness of our support.

Your Call

TCS are able to offer support services over many different scenarios, click here to view several case studies describing the benefits of our support contracts.

If you have a software system that needs effective and economical support to suit your budget, please contact us for a free, no obligation, competitive quote or to discuss your requirements in more detail.