2nd Line Software Application Administration and 3rd Line Support and Development

Are you suffering long delays getting service and solutions from your current software application support desk?

Simply register a software package with us and we will tailor a support package or SLA to meet your requirements. Once covered by our SLA, any issues that you report to us will be dealt with by us taking the lead in investigating the cause and implementing a resolution or pursuing the third party supplier until the issue is resolved.

Vendor Liaison

Expediting Results!

No time to deal with software suppliers? Simply request us to look into an issue and we will expedite and negotiate a solution.

Software Management

Delivering the Tools!

TCS use remote deployment and administration tools to help make sure your staff have the necessary software as and when they need it and also ensure that your company keeps within your licensing terms.

Managing Security

User Permissions.

Users and their details can change and passwords can be forgotten. If your software environment doesn't support self-service password resetting and updatable user profiles, then TCS can help by providing remote administration to ensure that updates are made consistently and accurately throughout your data environment.

Process Adaption

Keeping you on track.

If you implement a workflow solution, TCS can help maintain the processes managed within the solution.

Whether it is automating the emailing of a a task's results to the next person or ensuring that data is synchronised across applications, we can help to ensure that your business is kept on track.

Software Systems we Support

We have extensive experience in supporting 10 to 10,000 users for many varied software applications and in many environments, from desktop to Citrix.

In particular, we support many Microsoft products as well as many client's own custom developed software after it has been handed over from other software vendors.

Microsoft Line of Business Applications
Microsoft Dynamics CRM. Microsoft Excel and Access solutions.	Microsoft Office SharePoint Server.
Microsoft Server Applications
SQL Server 2000, 2005 & 2008. SQL Server Analysis Services. SQL Server Reporting Services. SQL Server Integration Services.	BizTalk. PerformancePoint Server and Excel Services. App-V and SoftGrid Virtualisation.
3rd Party Software Solutions
Crystal Reports and Crystal Enterprise. Infor Sun Accounts. Iris SharpOwl PSA. LexisNexis Axxia DNA.	Capita Academy. In-house Bespoke Applications. ...plus many more.

Benefits of Our Support Plans

Our support plans are a bit like insurance policies, but with one big difference. With insurance, even if you don't make a claim, you don't get your insurance premium back.

However, with TCS' software support plans, we carry over any unused support days, so that they can be used in the following month. This should give you peace of mind that you are getting the level of support you require without wasting your budget.

Your Call

TCS are able to offer support services over many different scenarios, click here to view several case studies describing the benefits of our support contracts.

If you have a software system that needs effective and economical support to suit your budget, please contact us for a free, no obligation, competitive quote or to discuss your requirements in more detail.