Legacy System Support and Development

Have you got a legacy software system that is no longer covered by the original vendor?

With our Legacy System Adoption plan, you can entrust us to ensure that the system is kept running and maintained. Depending upon the type of software system, we may also be able to refresh and extend the software to keep it up to date with your changing requirements.

If the legacy system is missing documentation, TCS Computer Services can produce online help manuals and "How to..." documentation and make it available to both user and administrator staff, thereby increasing knowledge and therefore the effectiveness of the system.

We like to think of our Application Support service as more of an adoption service. We can bring an application that your company uses 'under our wing' and provide a range of services including:

Online Help

Documenting Knowledge.

Maintaining an accessible online help library is an effective way of ensuring staff know how to use your systems, however, legacy applications are not often updated. We can keep your user and administrator documentation up to date.

Data Correction

Maintaining Integrity.

Inevitably, mistakes happen. Where user initiated correction is not possible, TCS can help correct data entry mistakes from the back end whilst our use of sophisticated database management software ensures that the integrity of your data is maintained.

Software Updates

Staying up-to-date.

Vendors do not always provide updates for their legacy software and systems. However, security patches are sometimes released and we can advise you of these releases and ensure that they are installed into your environment.

Conflict Checking

Spotting Knock-on Effects.

Ensuring that changes to your environment or integrated system do not adversely affect legacy systems is an intricate job. Our experts Software Analysts know where to look and can advise you on any potential knock-on effects before they cause an issue.

Benefits of our Adoption Service

The advantages of handing over the responsibility of ensuring an application is operational to TCS Computer Services are the reduced cost of administration and the enforcement of a SLA which contractually obliges us to ensure issues are resolved to your satisfaction within agreed timescales.

The provision of our Legacy Software System Adoption service is subject to an evaluation of the software and our ability to provide effective support.

Of course, if there is no access to the original source code, we will not be able to extend or update the system, however, we also offer a System Migration and Application Rewrite Service which may be a viable and cost effective alternative to providing limited support.

Your Call

TCS are able to offer support services over many different scenarios, click here to view several case studies describing the benefits of our support contracts.

If you have a software system that needs effective and economical support to suit your budget, please contact us for a free, no obligation, competitive quote or to discuss your requirements in more detail.