Proactive, Trusted Managed Services Delivered in Partnership

Introduction

TCS offer a range of cost effective managed services that are developed in partnership with and trusted by a number of companies to deliver application support, website support, intranet support, domain management, data management and application virtualisation services, all delivered and tracked through our proactive help desk.

To find out more, hover over or click an area in the image above.

Database Management

TCS has managed the SQL Servers, supporting both packaged and bespoke systems, for several of our clients, most for several years, and have done so successfully within the terms of the SLAs agreed.

We are also able to provided a fixed price contract within which the majority of day to day maintenance and development work occurs.  Larger jobs are then estimated and quoted separately as these are also often budgeted for outside of a core support contact.

Find out more on our SQL Server Database Administration (DBA) and Support page.

Application Support

We like to think of our Application Support service as more of an adoption service.  We can bring an application that your company uses 'under our wing' and provide a range of services including:

• application hosting or distribution,
• second and third line user assistance,
• maintaining software updates,
• administering user permissions and access to features and functions,
• correcting data miss-entries,
• application enhancement, development and integration; and
• coordination of third party support requests.

The advantages of handing over the responsibility of ensuring an application is operational are the reduced cost of administration and the enforcement of a SLA which contractually obliges us to ensure issues are resolved to your satisfaction within agreed timescales.

Website and Intranet Support

Websites and Intranets are living entities, constantly changing and requiring both strategic and operational knowledge to maintain consistency and accuracy.

TCS are able to tightly integrate with the key sources of information within your organisation to ensure that new or modified content and change requests are dealt with quickly and efficiently as if they were being carried out by your own in-house staff - yet, with the advantages of reduced costs by not having under-utilised staff.

As well as supporting and enhancing bespoke in-house html intranets, we are also able to support third party portals such as Microsoft Report Server, Crystal Enterprise and Microsoft SharePoint.  Our wide ranging and qualified expertise in these systems ensures that you receive a continuity of service across all your online collaborative portals.

For more information, please visit our SharePoint Support, Intranet Development, Website Development or Report Development pages.

Domain Management

Some management may not know, but the majority of day-to-day administrative tasks that are carried out within Windows Active Directory (referred to as your 'Windows network' or 'domain') are able to be performed remotely and, with the right management right tools, by trained staff not necessarily expert in all the various 'Snap-ins' that comprise the Windows Active Directory suite of management tools and interfaces.

Examples of these tasks include:

• resetting user passwords,
• updating group memberships,
• administering Windows file, directory and resource permissions,
• reporting on users,
• creating, deleting, enabling and disabling user accounts,
• scheduling jobs,
• rebooting workstations and servers, and
• maintaining service packs and software updates.

For more information about the remote domain administration service we could offer, please contact our friendly, expert sales team.

Virtualisation

TCS are able to play a key role in the management of your App-V or SoftGrid Application Virtualisation Environment and can offer estimating, specification, development and deployment of Application Sequencing Packages for your virtual environment.

With Microsoft Application Virtualization, you can turn Windows applications into centrally managed, virtual services that are never installed, and can be instantly streamed to any desktop or laptop.

App-V's virtualization technology can simplify desktop administration by automating processes for deploying, patching, updating, and terminating applications.

Find out more about our service on our Microsoft App-V & SoftGrid Application Virtualisation page.

Help Desk

Responsibility for all these services is handled through our online help desk with the exact same or better-than-expected levels of service offered in-house.  You can choose the mix of services we oversee and receive reports of how the resolution of issues meet your SLA with regular, summarised management reports.  Detailed, electronic reports are also available for more in-depth analysis.

Our help desk has an online client portal which is accessed through our website.  In the event of your internet access being down, our telephone support uses the same system, so any calls are logged and available when your internet access returns.

Please click the following link for more information about our Responsive Application Support Help Desk service.